Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will gladly accept returns within 30 days of purchase. Please read the following guidelines carefully:

1. Eligibility for Returns:

Items must be unused and in the same condition as when you received them.

Items must be in their original packaging with all tags attached.

Personalized or custom-made items are not eligible for return unless they arrived damaged or defective.

2. Return Process:

To initiate a return, please contact our customer service team within 30 days of receiving your order.

Our team will provide you with a return authorization and instructions on how to return your item(s).

Return shipping costs are the responsibility of the customer, unless the return is due to our error or the item is defective.

3. Refunds:

Once your return is received and inspected, we will process your refund within [number of days] days.

Refunds will be issued to the original method of payment.

4. Exchanges:

We do not offer exchanges at this time. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.

5. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.

6. Final Sale Items:

Final sale items are not eligible for return or exchange unless they arrive damaged or defective.

7. Restocking Fee:

A restocking fee may apply to returns that do not meet the eligibility criteria outlined above.

Contact Us:

If you have any questions about our return policy, please contact our customer service team at fatimportexportm@gmail.com